**WALKIN DRIVE EVERY TUESDAY & THURSDAY at Wipro Pune Campus. | FOR FRESHERS ONLY ** // Carry an Govt Id Proof & Updated Resume along.

Time and Venue

22nd October , 10.00 AM - 3.00 PM

Wpro Technologies ,

Plot No.31 MIDC, Hinjawadi Phase 2 Rd,

Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 

Role : SD Administrator.

Location opens for below role : Hyderabad / Pune

Shifts : Rotational - 24*7 ( 5 days WFO )

Mode : Work From Office

** Looking for freshers with good technical knowledge & excellent English communication skills. (Technical Graduates Preferred )

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Responsibilities:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

3. Identify and escalate tickets requiring urgent attention and action

4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

5. Deal with and resolve helpdesk requests

6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner

7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off