We are having Walkin Interview drive in PUNE On Thursday & Friday - 28th & 29th November.

Freshers are can also apply.

Timing - 11 am to 5 pm

Location - HDFC Bank, 6th Floor, Golden East, Survey No. 2/5, Shivarkar Estate, Above Zudio, Wanowrie, Pune, Maharashtra 411040.

Contact Person - Shruti Nirbhavane/ Shveta Miglani/ Viraj Deshpande

Pls Note : This is not a field Sales role.

Kindly carry a physical copy of the resume and mention Shruti Nirbhavane

Role & responsibilities

To Carry out Video Customer Identification - Responsible for carrying out Customer identification process through Video calls, adhering to Know Your Customer ( KYC ) and Anti-Money Laundering standards as per regulatory guideliness.

Video Customer Identification

1. Carry out Customer identification process through Video calls
2. Performing due diligence checks & reviewing KYC documentation through Video calls
3. Need to be consistent, thorough, accurate and credible while performing duties
4. Need to be time bound & ensure the requests are closed with in stipulated timelines

Interaction Quality

1. Complete and accurate capture of call interactions
2. Need to ensure defect rates are kept under acceptable levels

Customer Service

1. Must exhibit highest standards of customer service
2. To ensure customers are comfortable through our the verification process
3. Abide by Banks grooming standards

Business Value additions

1. Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
2. Profiling of customers in order to aid right cross servicing of Bank products

Audit and Service Quality

1. Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
2. Ensure accurate and timely processing & submission of KYC requests
3. Adherence to set processes of updating customer interactions