Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 0-2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide voice support to clients in troubleshooting and resolving technical issues. - Interact with clients to understand their concerns and provide appropriate solutions. - Document and track client issues and resolutions in a timely manner. - Collaborate with cross-functional teams to resolve complex technical problems. - Stay updated with the latest product knowledge and industry trends. - Assist in the development and improvement of support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Good To Have Skills: Experience with incident management tools. - Strong understanding of IT service management principles and best practices. - Excellent problem-solving and analytical skills. - Ability to effectively communicate technical information to non-technical users. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Pune office. - A 15 years full-time education is required.